Privacy Policy

1. Definitions

For the purposes of this Privacy Policy:

• "Company" (referred to as "we," "us," or "our") refers to Nando, operated by Kyle Kennedy, located in Tyler, Texas.
• "Service" refers to the website accessible at nandotx.com, and any related services we provide.
• "Personal Data" is any information that relates to an identified or identifiable individual.
• "Usage Data" refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
• "Device" means any device that can access the Service, such as a computer, cellphone, or tablet.
• "You" means the individual accessing or using the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service.
• "Service Provider" means any third-party company or individual employed by the Company to facilitate the Service, provide the Service on behalf of the Company, perform services related to the Service, or assist the Company in analyzing how the Service is used.
• "Country" refers to Texas, United States.

2. Information we collect

Personal Data

When you use our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. This may include, but is not limited to:

• First name and last name
• Email address
• Phone number
• Message content submitted through our contact form

Usage Data

Usage Data is collected automatically when using the Service and may include:

• Your Device's Internet Protocol address (IP address)
• Browser type and version
• The pages of our Service that you visit
• The time and date of your visit and the time spent on those pages
• Unique device identifiers and other diagnostic data
• When you access the Service through a mobile device: the type of mobile device, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, and the type of mobile Internet browser you use

3. Tracking technologies and cookies

We use cookies and similar tracking technologies to track activity on our Service and store certain information. The technologies we use include:

• Cookies or browser cookies: a small file placed on your Device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some parts of our Service.
• Web beacons: certain sections of our Service may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company to count users who have visited those pages and for other related website statistics.

Analytics services

We use the following analytics services to understand how our Service is used:

• Vercel Analytics: provided by Vercel Inc. Collects anonymized usage data including page views, performance metrics, and geographic region. For more information, see Vercel's Analytics Privacy Policy.
• Google Analytics: provided by Google LLC. Uses cookies to collect information about your use of our Service, including your IP address. This data is transmitted to and stored by Google. Google may use this data to track and examine the use of our Service and may share this data with other Google services. For more information, see Google's Privacy Policy. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

We do not run third-party advertising scripts on our site.

4. How we use your information

We may use your Personal Data for the following purposes:

• To provide and maintain our Service, including to monitor the usage of our Service.
• To respond to your inquiries and communicate with you about our services.
• To send you a confirmation email when you submit our contact form.
• To contact you by email, telephone calls, SMS, or other equivalent forms of electronic communication regarding updates or informative communications related to the services.
• To manage your requests and attend to inquiries you submit to us.
• For data analysis, identifying usage trends, determining the effectiveness of our communications, and evaluating and improving our Service.
• To comply with legal obligations.
• For business transfers: we may use your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets.

5. SMS/MMS messaging

If you provide your phone number through our contact form or other communication channels, you may receive SMS or MMS messages from Nando related to your inquiry or our services. By providing your phone number, you consent to receive these communications.

Message frequency varies based on your interaction with us. Message and data rates may apply. You can opt out of SMS/MMS messages at any time by replying STOP to any message you receive from us, or by contacting us at hello@nandotx.com.

6. Information sharing and disclosure

We do not sell, rent, trade, or otherwise share your personal information, including your mobile phone number, with third parties for marketing purposes.

We may share your information only in the following limited circumstances:

• Service Providers: we use third-party services (such as Resend for email delivery, Dialpad for phone/SMS, Vercel for hosting, and Google for analytics) to operate our business. These providers only access your data as needed to perform their services and are contractually obligated to protect it.
• Business transfers: if the Company is involved in a merger, acquisition, or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different privacy policy.
• Law enforcement: under certain circumstances, we may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
• Other legal requirements: we may disclose your Personal Data in the good faith belief that such action is necessary to: comply with a legal obligation; protect and defend the rights or property of the Company; prevent or investigate possible wrongdoing in connection with the Service; protect the personal safety of users of the Service or the public; or protect against legal liability.
• With your consent: we may disclose your personal information for any other purpose with your consent.

7. Client project data

When you engage Nando to build a custom application, we may receive access to your business data, customer records, or other confidential information as part of the project. The handling of this data is governed by the terms of your individual service agreement (contract) with Nando, which includes confidentiality obligations that survive for two (2) years following the termination of the engagement.

Upon termination of a service agreement, or upon your request, we will either return or destroy all confidential project data within thirty (30) days, as specified in our service agreements.

Client project data is treated with at least the same degree of care and protection described in this Privacy Policy, and in many cases is subject to additional contractual safeguards. Where applicable, client project infrastructure is hosted on platforms covered by Business Associate Agreements (BAAs) to ensure compliance with healthcare and data privacy regulations.

8. Data retention

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our agreements and policies.

Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or improve the functionality of our Service, or we are legally obligated to retain this data for longer periods.

If you request deletion of your Personal Data, we will process your request within thirty (30) days, except where retention is required by law or necessary to fulfill a contractual obligation.

9. Transfer of your data

Your information, including Personal Data, is processed at the Company's operating location in Tyler, Texas, and on servers operated by our Service Providers (including Vercel and Resend) located in the United States.

If you are located outside of the United States, please be aware that your data may be transferred to, stored, and processed in the United States where data protection laws may differ from those of your jurisdiction. Your consent to this Privacy Policy followed by your submission of information represents your agreement to that transfer.

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

10. Data security

The security of your Personal Data is important to us. We use commercially reasonable efforts to protect your information, including:

• User identification and access controls to limit access to authorized personnel.
• Industry-standard encryption for data transmitted over the Internet.
• Secure hosting infrastructure with firewall protection.
• Virus and malware protection on systems that handle your data.

However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to protect your Personal Data, we cannot guarantee its absolute security.

10. Your rights and choices

You have the right to:

• Access: request a copy of the personal information we hold about you.
• Correction: request that we correct any inaccurate information.
• Deletion: request that we delete your personal information. Please note that we may need to retain certain information when we have a legal obligation or lawful basis to do so.
• Opt out of SMS/MMS: reply STOP to any text message or contact us directly.
• Opt out of email: use the unsubscribe link in any email or contact us directly.
• Opt out of analytics: install the Google Analytics Opt-out Browser Add-on or adjust your browser's cookie settings.

To exercise any of these rights, contact us at hello@nandotx.com or call (469) 256-8960.

12. Children's privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from anyone under the age of 13 without verification of parental consent, we take steps to remove that information from our servers.

12. Links to other websites

Our Service may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the privacy policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

13. Changes to this Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

14. Contact us

If you have questions about this Privacy Policy or your personal data, you can contact us: